1. Introduction
Masjid Services refer to the various functions, activities, and programs that a mosque provides to cater to the spiritual, social, and communal needs of its congregation and the broader community. These services are designed to fulfill both religious obligations and community support functions, rooted in Islamic principles.
- Purpose of the Policy: To define the services offered by the masjid, ensuring they align with Islamic principles and community needs.
- Scope: Applicable to all staff, volunteers, community members, and visitors.
2. Religious Services
- Prayer Services
- Regular prayers (five daily salah, Jumu’ah, Eid, Taraweeh).
- Specific prayer timings announced regularly or published.
- Qur’an Recitation and Tafsir
- Structured programs for understanding and reciting the Qur’an.
- Availability of Qur’an teachers or classes.
- Islamic Education
- Classes for adults and children (e.g., fiqh, seerah, tajweed).
- Nikah (Marriage) Services
- Requirements for Islamic marriage ceremonies.
- Pre-marriage counseling (if offered).
3. Community Engagement and Support
- Social Services
- Counseling services for families, youth, and individuals.
- Support for new Muslims, including educational materials and mentorship.
- Charitable Activities
- Zakat and Sadaqah collection and distribution.
- Community support for food drives or disaster relief.
- Funeral Services
- Janazah preparation guidance and support.
- Coordination with funeral homes and cemeteries.
4. Facilities Management
- Rules for Usage
- Conditions for using the masjid facilities (e.g., cleanliness, respect for property).
- Guidelines for organizing private events like aqiqah or weddings.
- Safety and Security
- Protocols for emergency situations.
- Designated entry and exit points, including accessible areas.
- Open Hours
- Times when the masjid is accessible for congregational prayers and other services.
5. Volunteer and Staff Responsibilities
- Volunteer Code of Conduct
- Upholding Islamic principles and ensuring professionalism.
- Training
- Regular sessions to enhance service delivery and understanding of Islamic values.
- Supervision
- Responsibility structure for managing events and community programs.
6. Financial Management
- Donations
- Procedure for accepting and recording donations (general fund, zakat, waqf).
- Transparency
- Annual reporting on the use of funds to maintain community trust.
- Fee Structures
- If applicable, fee guidelines for non-obligatory services (e.g., event bookings, counseling).
7. Policies for External Events and Partnerships
- Collaboration with Other Organizations
- Criteria for joint events or external programs.
- Non-Mosque Use of Facilities
- Allowable events and their alignment with Islamic teachings.
- Speakers and Events
- Vetting guest speakers to ensure compliance with Islamic principles.
8. Code of Conduct for Attendees
- Dress code for men, women, and children.
- Noise control policies.
- Respecting masjid property and adhering to Islamic decorum.
9. Feedback and Grievance Mechanism
- Procedure for raising concerns or giving suggestions about services.
- Designated committee or individuals for handling issues.
10. Policy Review
- Frequency of review (e.g., annual or as needed).
- Involvement of the community or board members in updating the policy.